2020 has been a strange and difficult year for all of us. We have had to adapt to living and working in a completely new world. At Laundryheap, we have been listening to what our customers want, and adapting our services to suit their needs. This is how our 2020 has gone.
- Contactless deliveries
- Hot wash services
- Healthcare worker discount
- NHS support initiative
- Essential packs
- Eco bikes
- Expanding internationally
- Pay it Forward scheme
Our main priority has, and will always be, to make our customers experience with Laundryheap as easy and pleasurable as possible- this includes keeping them safe. As of March 2020, all of our orders have been picked-up and delivered completely contactless.
When our customers place their order, we ask them to specify a safe and secure pick-up and delivery location so that we can ensure that all of our orders can successfully be carried out. This prevents our customers and drivers from interacting with one another, and therefore prevents the spread of COVID 19.
We will be continuing our contactless orders into 2021.
Hot wash services
High temperatures have a higher success of killing bacteria and viruses that are lingering on your clothing. For that reason, we have been offering a hot wash service since March 2020.
Our hot wash service is a free add-on for all of our customers, however, we do warn that all care labels need to be checked prior to placing a hot wash service as hot washes can damage delicate materials.
Similarly to our contactless deliveries, we will be offering hot wash services in 2021.
Healthcare worker discount
When the COVID 19 pandemic hit, and the world went into lockdown, it was our healthcare workers who looked after us and our loved ones. At Laundryheap, we wanted to show our health workers our appreciation for all that they do. From March to June 2020, we offered all healthcare workers a 30% discount on their orders, in all the countries we operated in. It was a small gesture of our massive appreciation for everything that they had done, and are still doing, to help beat this pandemic.
NHS support initiative
At the beginning of the pandemic, there were NHS staff that were travelling far distances to work in hospitals across the country. To help these members of staff, we teamed up with our partners Under the Doormat, the award-winning luxury home accommodation business, to provide NHS workers in London with temporary homes close to hospitals. Under the Doormat provided the homes, and Laundryheap provided all of their linens.
When the world first went into lockdown, people were urged to only go to the shops for essential items. To help those, in London, who didn’t feel comfortable going to the shops, we devised the Essentials Pack- a pack of essential toiletries that were delivered, contactless, straight to your door. Our Essential Packs included soap, toilet paper, washing up liquid, shampoo, shower gel, toothpaste, cleaning liquid, and liquid soap.
We collaborated with AGE UK to send Essential Packs to those who were most at risk of contracting COVID 19. To contribute to this initiative, our customers could buy an Essentials Pack and enter ‘AGE UK’ into the address section of the order. Each pack that was bought for AGE UK went directly to an elderly person to help them during this troubling and scary time.
Thank you to everyone who helped us with this initiative.
Laundryheap is a fully committed environmentally conscious business. As such, we are constantly striving to make every part of our business as environmentally friendly as possible.
In October, we launched a trial of our brand new eco bikes, designed by EAV Cargo, in London. Eco bikes have the ability to slash carbon dioxide emissions from transport by 50%. Not only do our delivery bikes lower our businesses carbon footprint, but they also limit the time our drivers spend in traffic, meaning a speedier delivery for our customers.
We, at Laundryheap, are incredibly pleased to announce that our London eco bike trial period was incredibly successful. In 2021, we will be bringing our eco bikes to 4 more cities in a bid to continue making Laundryheap as environmentally friendly as possible.
At Laundryheap, we want to make as many people’s lives as easy as possible by eliminating the task of laundry. In 2020, we have been lucky enough to grow Laundryheap internationally, expanding out business to America, the Netherlands, Singapore, and Denmark.
We hope to continue growing Laundryheap internationally throughout 2021, and, if we don’t already, we hope to operate where you are soon.
Pay it forward scheme
When COVID 19 hit, we wanted to help our customers as much as possible. Since March 2020, we have been adding an additional amount of money to all of our Laundryheap gift cards. Whichever gift card amount you buy, we add an extra amount, at no additional cost to yourself. This is just our way to help our customers get the most out of our services.
We would like to wish all of our customers a very happy new year. In 2021, we will continue growing our business, and helping as many customers with their laundry needs as possible.