A lot of your hotel’s success comes from guests; their opinions and reviews matter. If you aren’t meeting their expectations, it could lead to a bad experience and perhaps worse, bad word of mouth. It’s important guest expectations are met. To help you, we will list 3 things guests expect from your hotel.
The last few years have been dominated by the pandemic and at the height of it, maintaining hygiene has been key to reducing the spread of viruses, germs, and bacteria.
Cleanliness is the minimum guests expect from your hotel. The minute they walk into the lobby, the floors should be clean and no litter should be around. Air fresheners in the lobby and corridors are also a great way to impress your guests.
Not just that but keeping a strict cleaning schedule is massive to keeping guests satisfied. Be sure your staff are on top of the cleaning duties when it comes to the hotel rooms and bathrooms.
You don’t want to be reading a review from a guest complaining about dirty hotel rooms!
Guests come to your hotel for convenience and comfort and expect things to be easy for them. Consider guests who may be staying at your hotel to do work; they’ll need a stable WI-FI connection. Even if you’re not confident in your WiFi connection, invest in boosters to put in rooms.
In addition, some guests may be staying for a week or two. For these guests, they’ll likely want their laundry done. Taking the time to google a local launderette and carrying a big load of laundry bags with them is a hassle.
We help simplify the life of your guests by offering them a fast and reliable laundry service. The process is as easy as 123; once your guests book a collection date, we’ll come in the same day and return their clothes within 24 hours – all clean and fresh!
Thirdly, comfort is what guests expect from your hotel. No matter who your guests are, every one of them has one expectation; a room that offers comfort and relaxation.
To meet this big expectation, make sure you are investing in bed linens and high-quality towels to make your rooms feel like paradise. A good night’s sleep in a hotel is one thing that pleases guests and makes them want to come back for more stays.
Our on-demand commercial services will help you meet every guest’s expectations!