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5 Hotel Mistakes To Avoid

Hotel owners have the responsibility to keep guests happy and keep the hotel running smoothly. It’s not an easy task and mistakes will occur throughout your journey as the owner. To help you get ahead of the curve, here are 5 hotel mistakes to avoid!

1. Not Including Key Details In Your Website

When guests are looking for a hotel to book, the first thing they look for is convenience. List all the important information that will be helpful to the guests. These could include information on breakfast, airport taxi transfers, check-in/check-out times or any attractions nearby the location.

Hotel Check in times reception

2. Not Looking After Your Guests

It goes without saying but one of the major hotel mistakes to avoid is not following up on your guests after they’ve booked. It’s great to welcome and greet your guests as they arrive but this should be followed upon. Always be available and provide assistance whenever they need help.

One way you can look after your guests is by partnering up with a laundry service. With Laundryheap, your guests will feel like royalty as we’ll come and collect their laundry and return it back to your hotel within 24 hours! It’s convenient and it makes your guests happy!

Hotel mistakes to avoid - not having a laundry service for guests

3. Not Upgrading Your Wi-FI

For most, having a fast internet connection is important. Your hotel is likely to attract businesspeople who will need the WI-FI to connect to their meetings. Unfortunately, the most common negative review is slow WI-FI.

Not fixing slow WI-FI is a bad hotel mistake. Upgrade your WI-FI and invest in boosters so that every room has a great signal. It will put smiles on faces, especially those who are travelling from abroad as a good steady WI-FI means they don’t need to worry about data roaming charges

WIFI connection

4. Not Investing In Better Bed Linens

Guests come to the hotel to have a cosy and comfortable stay and if your bed linens aren’t of high quality, you’ll receive negative reviews from your guests.

That’s why you should invest in better bed linens to give your guests that heavenly feeling of a goodnight’s sleep! With Laundryheap Linen, you can elevate your hotel room with luxurious, cosy, and soft bed linen!

Just visit Laundryheap Linen to book an order for your hotel! Trust us, your guests will fall in love with our bed linens!

Hotel Mistakes To Avoid - Not Investing in Bed Linens

5. Failing To Maintain An Online Presence

Regarding hotel mistakes, failing to maintain an online presence is a major one to avoid. In the modern day, the digital world is ever-changing, and your hotel needs to take advantage of it. Be active on the social media pages and look for any comments.

Keep track of guest reviews. Reply to the negative comments from previous guests and find a solution to their queries. It’s also beneficial if you replied to guests who give you good feedback.

Furthermore, use emails to follow up on hotel guests. Ask them to rate their experience and get their feedback. The more reviews your hotel gets, the better chance you can use the feedback to improve the overall service.

Good customer service
Photo from Pexels.com

Hotel mistakes are common, and every hotel will encounter mistakes at some point in its journey. However, there are ways to reduce the chances of these mistakes from happening.

We hope you’ve found our blog useful.

Happy hosting!

To learn more about Laundryheap, visit our website or download our free app on iOS or Android.


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Cotton Towels: What You Need To Know

Towels add quality and elegance to a hotel; they should make your guests feel like royalty. Choosing the right towels can be time-consuming as there are a lot of factors to consider. To help you in the decision-making process, we’ve compiled a guide to cotton towels.

1. Pima Cotton Towel

Pima is a popular cotton towel, and you can’t go wrong when picking this for your hotel! The Pima towel is typically light-weight, absorbent and carries good strength. Its fluffiness is sure to make your bathroom feel like paradise to your guests.

Towel Cotton Types - Pima Cotton Towel
Photo From Shutterstock.com

2. Turkish Cotton Towel

Like it says in the name, this towel cotton first originated in Turkey. Popular in most hotels, the Turkish cotton towel is known for its absorbency because of its long stable fibre length.

In addition, it has a gentle softness – the perfect solution for your guests after they’ve just had a relaxing bath. Not only is it soft but it is also thin and weighs less, making it easier for your staff to store it away.

Cotton Towel Types - Turkish Cotton Towel
Photo from Shutterstock.com

3. Egyptian Cotton Towel

Egyptian cotton towels come with a luxurious reputation and can usually be found in high-end hotels. Although they can be expensive, they do come with benefits. For instance, they are exceptionally durable which helps your hotel to save more costs in the long run and their fluffy nature adds glamour to your bathroom.

Furthermore, Egyptian cotton towels also have very long fibres that contribute to their density and absorbency. It’s worth noting that the overall look of this towel is eye-catching and if first impressions are anything to go by, your guests will fall in love with the design!

Towel Cotton Types - Egyptian Cotton Towel
Photo from Shutterstock.com

4. Organic Cotton Towel

Last but certainly not least, The organic cotton towel is a great option for your hotel. It’s not only eco-friendly but it’s also durable and has good absorbency.

If you also want to make your hotel bathroom towels look vibrant, you can choose different types of eye-popping colours ranging from canary yellow, baby blue and many more!

Additionally, your guests will appreciate the finer details of an organic cotton towel as it is great for sensitive skin because it uses no chemicals. Purely organic means better, softer, and healthier skin.

Towel Cotton Types - Organic Cotton Towel
Photo from Shutterstock.com

Cotton towels are great and will no doubt make your guests happy. We hope this guide has helped your decision making process!

If your hotel is short on towels, just contact Laundryheap Linen to rent high-quality towels!

Laundry delivery service

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Three Things To Look For In Hotel Towels

It’s a heavenly feeling for hotel guests to use a large fluffy towel immediately after they’ve had a relaxing shower. For hotel managers, it’s crucial that you don’t underestimate the value of towels and do your research before ordering more. To guide you in the buying process, here are three things to look for in hotel towels.

things to look for in hotel towels

High-Quality Material

The general rule of thumb in choosing hotel towels is to identify the quality of their material. For instance, towels that are 100% cotton are soft, cosy, and absorbent.

In addition to this, durability is another factor to look for in hotel towels. It bodes well for the long term if your hotel towels can maintain their softness after being washed regularly. The Egyptian cotton towel is known to keep its colours and not fade after being washed.

To be on the safe side, try looking for these types of cottons;

  • Pima
  • Supima
  • Turkish
  • Egyptian

These four kinds of cotton are sure to make your guests’ bath time bliss.

Visit Laundryheap Linen to order the best hotel towels for your guests!

Weight

Furthermore, when looking for hotel towels, it’s important to consider the weight. Typically, the weight of towels is calculated in grams per square meter, otherwise known as the GSM.  Try to look for towels that are bigger than 500 because the more they weigh, the thicker, smoother, and more absorbent they are.

Whereas the lightweight towels will just dry quickly and lack thickness. These towels would be great in gyms but in a hotel, your guests deserve towels that weigh higher for better comfort.

Appearance

Lastly, appearance is a crucial quality to look for in hotel towels. Your bathroom should feel like heaven to your guests so go the extra mile to please them.

Hotel guests notice everything, and the first impression does count. A well-cleaned, luxurious, good-textured, and neatly hung-up towel adds to the overall aesthetics and vibe of your bathroom.

For reference, check the cotton material to make sure the colour lasts even after several washes. Colour adds vibrance to your bathroom so make it a priority to look after the colours of your towel.

things to look for in hotel towels

Hotel towels add to the experience of your guests and if you tick all the boxes, you will get a positive review from a guest. Now that you know what to look for in hotel towels, your guests should be due for an even better stay!

To learn more about Laundryheap, visit our website or download the free app on iOS or Android.


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Tips For Ordering Toiletries For Your Hotel

Toiletries can be quite a struggle for travellers as they don’t want to overpack. On the other hand, toiletries for your hotel can be the difference between good and excellent service. Guests want to be treated like royalty so it’s only right for hotels to go above and beyond to make sure toiletries are always available.

Toiletries

Here are our tips for ordering toiletries for your hotel

Ordering The Right Amount

Hotel guests are looking for a relaxing time and the bathroom plays a huge part in the overall service. Always ensure you have ordered the right amount of toiletries to save you a lot of frustration. You want to avoid a situation where unhappy guests are confronting you because you have run out of toiletries.

Stay prepared and order enough toiletries with Laundryheap Linen!

Consider Your Budget

Running a hotel is already expensive but if you are keeping tabs on your budget, it will help you to stay on track whenever you order toiletries. Considering your budget is sustainable in the long term.

If you’re looking for toiletries that are budget-friendly, Laundryheap Linen’s toiletries are only £2.49 + VAT per item!

Consider The Size Of Toiletries

Hotels very rarely refill their handwash or shampoos so order small-sized toiletries for your hotel guests. When ordering shampoo or shower gel, it’s recommended you order 30ml amount because it may benefit your hotel guests if they wish to take them home.

Choose Laundryheap Linen

When ordering toiletries for your hotel, you need to consider a provider that offers quality products and convenient service. The good news is there is a provider that fits the bill, and it is Laundryheap Linen!

With a set of shampoo, shower gel, body lotion, condition, body soap and hand soap, our toiletries will look great in your hotel bathroom and will no doubt impress your guests!

Ordering Toiletries For Your Hotel

Visit Laundryheap Linen’s website to order your hotel toiletries!

If you’re a hotel owner and also interested in providing your hotel guests with a reliable laundry service, get in touch with Laundryheap so we can work together in making your guests extra happy!

Download the free Laundryheap app on iOS or Android!


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Essentials in a Hotel Room

Hotels are fabulous places to stay; they’re a great way for guests to start their holiday week! With an abundance of excitement, it’s only fair you have all the essentials in a hotel room for your guests.

We’ve put together a list of essentials in a hotel room so your hotel guests can enjoy their stay with comfort and excitement.

Comfortable Beds, Bed Linens and Bed Pillows

Staying in a hotel should be cosy. After all, it should be a place where guests can get a goodnight’s sleep. Beds, bed linens and bed pillows are essentials in a hotel room for this reason. Make sure beds are routinely cleaned and looked after to maintain consistency.

bed linens and bed pillows are essentials in a hotel room

Toiletries

Enjoying a relaxing bath is one of the best feelings. Guests often forget to bring their own personal toiletries but offering toiletries go a long way in excellent hotel room service. Whether it’s shampoos or soap, your guests’ spirits should be lifted when they are in the bath or shower.

toiletries essential in a hotel room

Towels

Towels are essential in a hotel room; they add class to your hotel bathroom and leave a lasting impression on guests. Offering body or face towels is good but it’s also vital you take care of your towels by laundering them consistently.

towels are essentials in a hotel room

WIFI Connection

Hotels attract businessmen. Keep your hotel guests topped up with a stable WIFI connection. It’s a great relief for businessmen to know that they can rely on a goodnight’s stay and a stable WIFI connection.

Similarly, tourists will be delighted with a WIFI in case they want to post on their social media (if you’re lucky, they’ll even give your hotel a shoutout if the service is excellent!).

You can even use your WIFI to book a service with Laundryheap in case you need your laundry done immediately.

wifi signal and connection is essential in a hotel room

Decent Closet Space and Hangers

Whilst you want your guests to be satisfied with their room, you also want to offer them a good closet that allows them to sort out their clothes.

For instance, families would prefer to unpack their clothes and hang them up in a closet. On the other hand, businessmen may like to hang their outfits or suits up in closets.

Guests may need to separate the dirty clothes (that need laundering) so offering a closet to put the clean clothes in is convenient!

hangers

A TV

If we’re talking about essentials in a hotel room, the list wouldn’t be complete without a TV! Sometimes simplicity is key and there is nothing better than sitting down drinking coffee while watching the TV! It adds entertainment to your guest’s hotel experience!

If you’re a hotel owner, it’s important to remember the essentials in a hotel room and treat your guests like they are royalty.

essentials in a hotel room is a tv

If you want to partner with an on-demand laundry service, get in touch with Laundryheap today and let us take care of your guests’ laundry chores!

Visit Laundryheap’s website or download the free app on iOS or Android!


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10 reasons why a hotel needs on-demand laundry for its guests 

Offering your guests a laundry service is another way that you can make their stay more comfortable and convenient. You can do your guests’ laundry in-house, using space and resources that could be used elsewhere, or you can offer an on-demand laundry service that removes the pressure off of your hotel and allows you to earn a commission. 

Why a hotel needs on-demand laundry 

  • Focus on your core business
  • Get commission from your guests’ outsourcing 
  • A scalable model  
  • A trustworthy service
  • Limits your costs
  • Free up space in your hotel 
  • On demand service
  • Convenient for your guests
  • Affordable prices for your guests
  • Quick and easy

Focus on your core business

Offering your guests an in-house laundry service is convenient for them but adds extra pressure on you. By outsourcing your laundry to an on-demand laundry service, you remove the stress and hassle that comes with running an in-house laundry service, allowing your focus to rest solely on the other aspects of running your hotel. 

Get commission from your guests’ outsourcing 

Hotel guests are already outsourcing their laundry, so why shouldn’t you benefit from it? By simply placing a few marketing materials around your hotel advertising Laundryheap’s on-demand service, you can earn commission on each order placed. It’s as simple as that. 

A scalable model

On-demand laundry for hotel guests is a model suitable for a single hotel or a chain. It’s a scalable model that will see your commissions rise as you open up the possibility of on-demand laundry to more of your guests. 

A trustworthy service

At Laundryheap, we know laundry. We are an award-winning laundry service, operating globally, and offering a 24 hours a day seven days a week support system. When you use an on-demand laundry service you are trusting that your guests will receive a top-quality service. With an ‘excellent’ rating on Trustpilot, and ranked number one by customers in the categories of ‘Dry Cleaner’, ‘Laundry Service’, and ‘Launderette’, you can trust Laundryheap to give your guests the quality laundry service that they deserve. 

Limits your costs 

Running an in-house laundry service requires investing in expensive equipment, such as industrial-sized washing machines and dryers, alongside detergent and labour costs. When you use an on-demand laundry service these costs are eliminated. 

Free up space in your hotel

Not only does running an in-house laundry service require investing substantial funds, but it also requires space within your hotel. On-demand laundry services operate outside of your hotel, freeing up the space you would have used on a laundry room for an alternative purpose, such as more storage for linen and cleaning supplies, improved staff facilities, or additional rooms. 

On-demand service 

When a guest stays at your hotel there is no guarantee that they will want their laundry done. On the other hand, guests could be left disappointed if a laundry service is not available to them. Offering an on-demand laundry service to your guests eliminates the expense of running an in-house laundry service, whilst satisfying the needs of guests who require their laundry to be done.

Convenient for your guests 

At Laundryheap our top priority is our customers. That is why we have designed our on-demand service to be as flexible and accommodating as possible. When your guests book a Laundryheap service, they specify the time they would like their laundry to be picked up and when they would like it redelivered. Additionally, guests can track their driver when they are en-route to their hotel and even contact the driver with any questions or queries. 

Affordable prices for your guests

Partnering with an on-demand laundry service does not only earn you commission but is also affordable for your guests. When you partner with Laundryheap, a unique voucher code will be printed on each marketing material placed in your hotel offering your guests a discount to use Laundryheap’s services. This works as an incentive for each guest to have their laundry done at an affordable rate, whilst you earn commission on each order that is placed. 

Quick and easy 

Using an on-demand laundry service is quick and easy. Guests can book their Laundryheap order by downloading the free Laundryheap app or via the Laundryheap website. They must simply specify the service they require, the time they want their order picked up, and when they would like their clothing redelivered. All of our transactions are done cashless, contactless, and with the guests in mind. 

Laundryheap is an on-demand laundry and dry cleaning service offering contactless collection and delivery within 24 hours. Globally, we service over 3,000 hotels, from chains, such as Premier Inn and Ibis, to independent hotels. Our on-demand laundry service will work for any budget.