Updates to how we handle the coronavirus situation are constantly changing. At Laundryheap, the safety of our customers is our highest priority, which is why we are remaining fully operational. In addition to our usual services, we have devised new operations to ensure the safety of our customers. 

• Essentials pack
• Discount for healthcare workers
• NHS support initiative
• Pay it Forward
• High temperature wash services 
• Contactless collections and deliveries

Essentials Pack 

Around the world, people have been notified by the government to limit the amount of time they spend outside. We should only be leaving our homes for the necessities- to pick up shopping or a prescription, or to exercise. To help, we have devised an Essentials Pack to help those who are unable to get the toiletries they need. Our pack includes, soap, toilet paper, washing up liquid, shampoo, shower gel, toothpaste, cleaning liquid and liquid soap.

The essentials pack can be purchased for personal use, for a relative, friend or family member, or to send to someone in need. We are collaborating with AGE UK to send essentials to someone in need. If you would like to contribute to the initiative, you can book an Essentials Pack and put AGE UK into the address section.

Please note: the Essentials Pack is only available whilst stocks last and is only available in London. 

Discount for healthcare workers

Medical staff around the world are doing an outstanding job at combating coronavirus. We would like to thank healthcare workers by giving them 30% off of their laundry. If you are a healthcare worker, place your order and then contact our customer care team and give them your email address. Our team will verify your email address and add your 30% discount to your order before you pay. It’s our small way to thank you for everything that you are doing.

This offer is available in all cities we operate in.

NHS support initiative

With our partners Under the doormat, we are providing London NHS workers with temporary homes close to hospitals. Under the doormat provides luxury accommodation for people looking for home-stays in London, and we provide them with their linens. During Covid19, we are offering the empty homes we have near London hospitals to those NHS workers who need them. 

If you are an NHS worker and would like to use the accommodation on offer, please contact: NHShomes@underthedoormat.com.

In addition, if you own an unoccupied property that you would like to offer to a key worker, contact: myhome@underthedoormat.com.

Pay it forward

We understand that covid19 isn’t easy for anyone, however, some people are more vulnerable than others. If you know someone who is considered a high risk of catching coronavirus, buy them a Laundryheap gift card and let us eliminate the potential virus from their clothing. When you buy one of our gift cards we will add an extra amount to the card as an added gift.

Giftcards are available in all cities we operate in.

High temperature wash services 

To limit the risk of spreading coronavirus we are now offering a hot wash service across all cities we operate in. High temperatures have better success of killing bacteria and viruses, so we recommend taking advantage of this service to ensure that your clothing is effectively sterilised.

WARNING: Please always check the care label of your clothing before requesting a hot wash service. Delicate materials, such as silk, may be damaged if they are washed at too high a temperature. 

Contactless collections and deliveries 

We are now offering contactless collections and deliveries to limit your contact with our drivers. We want to limit the spread of coronavirus, and ensure the safety of both our customers and drivers. When you book your service, specify in the delivery instructions a safe location where we can collect and deliver your clothing. Our drivers will inform you when your clothing has been picked up and when they have been re-delivered to you.

We are keeping a close eye on the governments advice on how to handle covid19. For now, our services are fully available to ensure your safety. Download the Laundryheap app now to book your delivery slot.